For hospitality teams

Simplifying
hospitality. Empowering
experiences.

Hosptease is the guest-experience layer that plugs into your PMS. Requests, chat, in-room orders, and feedback — one calm dashboard for the front desk, housekeeping, and F&B. No replacement project. No retraining headache.

Book a demo →See the dashboard
● Live in 11 propertiesPlugs into Cloudbeds · Mews · Opera2-week setup
In-house
8
guests · app on 5
Open req.
3
2 pending
Sat. today
4.7
12 ratings
318
Pending · 18 min
Maintenance · Guest app
Shower won't rise above lukewarm — guest is frustrated.
Satisfaction trend
4.7
204
Elena Varga
App active · 8 min ago
Priya Shah · Room 210
"Could you recommend a good vegetarian restaurant nearby?"
6 min ago · unread
Speaks to the PMSs you already run
CloudbedsMewsOperaApaleoSihotProtel
No. 01 · The problem
→ What's broken

More software than ever,
and less time for guests.

01
Requests get lost.
Between the front desk, housekeeping and F&B, a guest message can pass through four hands before it gets done — or doesn't.
02
Guests feel like strangers.
They have a key card and a printed welcome letter. They don't know your spa hours, the breakfast menu, or who to ask.
03
Phones and post-its.
Most service still starts with a ringing front-desk phone and a sticky note that gets misplaced by 4pm.
04
Replacing your PMS isn't an option.
A 12-month migration to fix guest experience? Nobody asked for that. You need a layer, not a rebuild.
No. 02 · The dashboard

One dashboard,
built for every shift.

Designed with hotel staff, not for them. Built around the rhythm of a real property — the morning rush, the housekeeping handover, the 11pm guest call.

01
One inbox for the whole property
→
Requests from the guest app, chat, and the front desk land in one queue — assigned, timed, and tracked.
02
Open requests with urgency
→
Color-coded by age. Housekeeping sees what's stale; you see what's about to ruin a review.
03
Conversations, in plain language
→
Multi-language chat that translates on the fly. Reception, housekeeping, and F&B all see the same thread.
04
In-room dining & service menus
→
Edit menus and facilities from the dashboard. Changes go live on the guest app instantly.
05
Satisfaction, in real time
→
Per-stay ratings flow back in. Spot the dip before the OTA review goes up.
app.hosptease.com / today
No. 01 · Operations
Today
In-house
8
Open req.
3
Unanswered
2
Sat. today
4.7
Open requests
318
18 min
Maintenance · Guest app
Shower won't rise above lukewarm.
112
4 min
Room service · Guest app
Black coffee, two croissants, yogurt.
Conversations
Kwame Okafor · 318
"Hi, is there anything you can do about the shower?"
Priya Shah · 210
"Any good vegetarian restaurants nearby?"
Theodore Blum · 505
"What time does the spa open tomorrow?"
Satisfaction · today
4.7
No. 03 · How it works
→ From kickoff to live in 14 days

No replacement.
Just a quiet layer.

i.
Plug into your PMS
We speak Cloudbeds, Mews, Opera, Apaleo, Sihot and Protel. Reservations and guests sync automatically — no double entry, no spreadsheet uploads.
→ Setup: 1 afternoon
ii.
Train the front desk
Your team learns Hosptease in an hour, not a quarter. No new processes — just a calmer inbox where everything that used to be a phone call now arrives sorted.
→ Onboarding: 1 week
iii.
Hand guests a code
Every reservation gets a 6-digit code. It goes on the key-card sleeve. They scan, the app opens — and they're already signed in.
→ Live: 2 weeks from kickoff
No. 04 · Integrations

Already on speaking
terms with your stack.

Reservations, room status, guest profiles — all live-synced from your PMS. We ride on top of whatever you already trust to run the property. Adding a property takes a Tuesday afternoon.

Hosptease
Guest layer
Cloudbeds
Mews
Opera
Apaleo
Sihot
Protel
+ more
No. 05 · Proof points

Numbers your GM
will quote on Monday.

0×
Faster reply
Average time to acknowledge a guest request vs. front-desk phone.
0%
Fewer dropped
Requests that previously got lost between shifts — now zero.
0.0/5
Guest rating
Average in-stay satisfaction across properties using Hosptease.
0
PMS integrations
Native two-way sync, with more on the roadmap every quarter.
No. 06 · In their words

From the people
who run the floor.

Front desk · Mallorca
"
We replaced three different tools and a small forest of post-it notes. The front desk got their evenings back.
Lucia Marín
General Manager · The Cliffside, Mallorca
Housekeeping finally knows what's coming before it comes.
Marta C.
Head of Housekeeping
Our review scores moved from 4.3 to 4.7 in one season.
Ade S.
Director, Boutique Group
Sat ON TOP of our PMS. No drama, no migration.
Rafa L.
Hotel IT
No. 07 · Frequently asked

The questions every
GM sends first.

Do we have to replace our PMS?+
No. Hosptease sits on top of your existing PMS as a guest-experience layer. Reservations, rooms and guest data sync automatically — you keep everything you already use to run the property.
Which PMSs do you integrate with?+
We currently sync with Cloudbeds, Mews, Oracle Opera, Apaleo, Sihot, Protel, and a handful of regional systems. New integrations ship roughly every quarter — if yours isn't on the list, tell us and we'll scope it.
How long does onboarding take?+
Most properties go live within 14 days from kickoff. Day 1: we connect to your PMS. Days 2–7: menu, facilities, and staff setup. Days 8–14: pilot with one floor or one team. Then full rollout.
What happens to the front-desk phone?+
It rings less. Hosptease handles requests, chat, and in-room orders through the dashboard, so most service flows don't need a phone call. You still pick up — for fewer, more meaningful conversations.
Do guests need to download an app?+
No. The guest experience is a web app that opens from a QR code or a 6-digit code on the key-card sleeve. If a property wants a native iOS/Android version, that's a separate add-on.
Pricing?+
Per-room, per-month, with a setup fee that depends on PMS and property size. Talk to us — we'll quote within 48 hours of a 20-minute call.
H.
No. 08 · Book your demo

A quieter front desk,
by next quarter.

20 minutes on a call. We'll show you the dashboard against your real PMS, talk integration timeline, and quote within 48 hours.

Book a demo →Email sales
No-commit pilot · 14-day setup · Cancel any time in year 1